SnapWOD — Support

Last updated: 2025-11-16

This page provides basic help for the SnapWOD app, including common questions, troubleshooting steps, and how to contact us for support.

Getting Started

Scan a workout: Open the Scan tab, pick a screenshot or take a photo, then tap Load Workout.
Paste a workout: Open the Paste tab, paste or type your workout text, and tap Read Offline or Read with AI.
Run a timer: Once a workout is loaded, go to the Timer tab to run it with sounds and haptics.
Save workouts: Use the save options in the Timer screen to add workouts to your Library.

What does Premium include? Premium unlocks AI reading and higher monthly limits on OCR / AI usage.
How do I subscribe? Open the Account tab in the app and tap the Upgrade to Premium button.
How do I restore purchases? On the Account tab, tap Restore purchases. This will refresh your entitlements from the App Store.
How do I cancel? Subscriptions are managed through your Apple ID. Go to your device Settings > Apple ID > Subscriptions, or use the App Store subscription settings.

I forgot my password. On the Account tab, use the email sign‑in section and tap Forgot password to send a reset link.
I need to verify my email. If prompted, tap Resend email in the app. After verifying, tap I verified to refresh your account status.

No text was detected from my image. Try cropping to just the workout area, use a clearer screenshot or photo, and ensure the text is large enough to read.
AI plan extraction failed. You can still use the offline parser via Read Offline. If failures persist, you may be over a usage limit or temporarily offline.
Timer sounds are not playing. Make sure Timer sounds are enabled in the Account > Preferences section, and that your device is not muted or in Focus mode.

Ensure you are on the latest version of SnapWOD from the App Store.
Check your internet connection if AI or cloud OCR is not working.
If Premium does not show as active, try Restore purchases from the Account tab.
If the app is unresponsive, force‑quit the app and reopen it.
As a last resort, uninstall and reinstall the app (this will remove local workout data stored only on your device).

If you need help with your account, subscription, or have found a bug, please contact us:

Email: snapwodmanagement@gmail.com
Include your device model, iOS version, and a short description of the issue. Screenshots are helpful if possible.

For details on how we handle your data, see the Privacy Policy and Terms of Service.